Ingritt Rincu - My Resume

If I had to choose only one word to describe myself, I would pick learning. Planned or unplanned, learning has become a mixture of ingredients such as poetry, languages, mathematics and colour. Learning was a journey that brought me to the World Wide Web where I found the same ingredients. I have certificates in e-learning and web content development and over 10 years of experience working with websites, providing support, posting content, creating design elements and promoting learning tools.

My goal is to find a career opportunity where I can best use my skills and experience to bring value to a dynamic organization that wants to improve its web presence and create an effective learning environment for its employees and customers. I look forward to returning to the workforce and continuing to build my skills in e-learning. Here are some highlights of my qualifications and a summary of related experience and education in Canada.

Highlights of Qualifications

 Strong focus on producing and promoting educational programs and services that encourage learning and knowledge sharing
 Experience coordinating processes and collaborating with cross-functional teams (management, support staff, clients, translators, web developers, and program vendors)
 Experience working with web technologies and knowledge management tools: content management systems, photo galleries, instructional videos, e-learning, document libraries
 Ability to use web authoring software (Dreamweaver), HTML, CSS, photography/image editors (Adobe Photoshop), e learning authoring software (Lectora), instructional web video software (Camtasia Studio), and Microsoft Office (Word, Excel, PowerPoint)
 Creative, with an excellent ability to balance technical and artistic elements and produce efficient, attractive, and customer-friendly digital content
 Excellent problem-solving skills and experience creating work plans based on a thorough analysis of the situation
 Strong presentation skills, with a professional and efficient communication etiquette (verbal and written)
 Effective at working collaboratively as part of a team, or independently
 Strong time management and organizational skills
 Ability to learn quickly and adapt to new technology

Work Experience

Personal and professional development

Lifelong focus

 Acquired new skills, studied various communication and marketing strategies that are used to develop a successful corporate identity, promote a brand, or increase the number of customers
 Worked on developing a writing style that stimulates learning and knowledge sharing in a customer service environment
 Studied the positive impact of creativity in the workplace: how to use creativity to improve problem-solving and presentation skills

Knowledge Management Specialist - Deloitte Canada

September 2009 - August 2010

 Participated in the design and implementation of new knowledge management tools for stimulating knowledge flow within the organization and promoting ongoing learning
 Analyzed the status of the exiting content posted on the intranet and produced detailed reports clearly showing the areas in which content could be improved
  Participated in meetings to promote new content ideas, focused on effectiveness and increasing usability
 Collaborated with knowledge management analysts to create web and graphic design elements for document libraries and photo galleries

Web Content Coordinator - Canadian Life and Health Insurance Association (CLHIA)

February 2005 - February 2009

 Coordinated the production and posting of content on the company's websites (public website and intranet)
 Worked with department managers, document producers and translators to ensure that the material posted complies with web publishing standards
 Created workflow processes, wrote user manuals, provided presentations and trained document producers on how to efficiently use software for creating and posting content
 Worked with the IT department and Member Services on web projects and assisted in the design, set up and testing of new web features and online tools

Intranet Coordinator - Scarborough Hospital

August 2003 - February 2005

 Coordinated the implementation of the new intranet and built quality assurance processes for posting content
 Provided liaison with the program vendor, Information Services, Corporate Communications and department managers
 Trained content producers on how to add metadata in the content management system, which helped employees use the search feature on the intranet efficiently

E-Services Specialist - Netfirms Inc.

October 2000 - July 2003

 Provided technical expertise to the existing customers over the phone or by e-mail, regarding web hosting, web design and e-mail services
 Helped customers make their sites functional and have a professional look - content, text layout and graphics
 Wrote pages for the Questions & Answers section posted on the company's website

Education

 E-Learning Certificate - University of Toronto, School of Continuing Studies, 2006-2009

 Web Content Development Certificate, with honours - Centennial College, 2000

I also have a post-secondary degree from a polytechnic university in Romania, with additional courses in English and pedagogy - University "Gheorghe Asachi", Romania, 1987-1992, Master's degree, Faculty of Construction (considered a Bachelor of Science degree in Canada)

Personal and Professional Accomplishments

I am grateful for being able to call Canada home. As a Romanian-Canadian, I have learned to respect and embrace the values of both countries, my birth country Romania and my adoptive country Canada.

Read more about my personal and professional accomplishments.

1. Maintained a harmonious work-life balance

2. Always valued people

3. Developed professional online communication etiquette

4. Maintained the balance between freedom of information and privacy

5. Dedicated to lifelong learning and knowledge sharing

6. Committed to personal and professional development

7. Developed respect and admiration for nature

Web design by Ingritt Rincu, 2011  

Content updated on November 17, 2022